Start with the account you use
A familiar product name is only a starting point. Your plan, account type, region and enabled features can change which disclosure applies.
The current policy names Dropbox, Inc. for North America and Dropbox International Unlimited Company elsewhere; organizational agreements may modify the policy. The general provider list does not identify each plan’s suppliers.
Personal account
Dropbox — personal account
Dropbox publishes a shared list of companies working on its behalf. It does not say which files or features involve each company, or that every user’s files reach them.
Which account and features this covers
General named trusted-third-party disclosure under the current Dropbox privacy policy; selected names only.
3 selected named connections are supported for this account context. This is not a complete supplier list.
- Amazon Web Services, Inc.Tasks on Dropbox’s behalf to provide, improve, protect or promote its services; individual company role not specified
- OpenAI, Inc.Tasks on Dropbox’s behalf to provide, improve, protect or promote its services; individual company role not specified
- Zendesk, Inc.Tasks on Dropbox’s behalf to provide, improve, protect or promote its services; individual company role not specified
When this applies
- The FAQ explicitly applies to all Dropbox users but lists providers across its services without a per-plan or per-feature mapping.
- Names shown here perform tasks on Dropbox’s behalf; their exact tasks and data access are not assigned in the list.
- The announced January 1, 2027 policy is not used as the current policy.
What we cannot establish
- This does not establish that every personal user’s files reach each listed company.
- Per-company data categories, processing locations and precise product routes remain unspecified.
Processes data on behalf of another company
Amazon Web Services, Inc.
Dropbox → Amazon Web Services, Inc.
Tasks on Dropbox’s behalf to provide, improve, protect or promote its services; individual company role not specified
Applies to: Dropbox personal accounts — general privacy disclosure.
When this applies
- The FAQ applies to all Dropbox users and presents a shared list of trusted third parties across Dropbox services.
- The source does not identify which personal plan, feature or individual activity uses this company.
- A selected name in this general disclosure does not establish that every user’s files or other data reach that company.
What remains unclear
- No per-company data categories, processing country or specific task are provided by this list.
- Exact disclosed legal label retained; no corporate or product equivalence is assumed.
Data, location and review details
- Data categories
- Personal information
- Locations
- No specific processing location established for this connection.
- Jurisdiction
- No narrower jurisdiction recorded for this claim.
- Where in the source
- Section 5, trusted third parties list and preceding on-behalf paragraph
- Source retrieved
- Document updated
- Claim independently reviewed
- · Agent review
Source: Dropbox Privacy Policy FAQ — trusted third parties · Reviewed
Processes data on behalf of another company
OpenAI, Inc.
Dropbox → OpenAI, Inc.
Tasks on Dropbox’s behalf to provide, improve, protect or promote its services; individual company role not specified
Applies to: Dropbox personal accounts — general privacy disclosure.
When this applies
- The FAQ applies to all Dropbox users and presents a shared list of trusted third parties across Dropbox services.
- The source does not identify which personal plan, feature or individual activity uses this company.
- A selected name in this general disclosure does not establish that every user’s files or other data reach that company.
What remains unclear
- No per-company data categories, processing country or specific task are provided by this list.
- Exact disclosed legal label retained; no corporate or product equivalence is assumed.
Data, location and review details
- Data categories
- Personal information
- Locations
- No specific processing location established for this connection.
- Jurisdiction
- No narrower jurisdiction recorded for this claim.
- Where in the source
- Section 5, trusted third parties list and preceding on-behalf paragraph
- Source retrieved
- Document updated
- Claim independently reviewed
- · Agent review
Source: Dropbox Privacy Policy FAQ — trusted third parties · Reviewed
Processes data on behalf of another company
Zendesk, Inc.
Dropbox → Zendesk, Inc.
Tasks on Dropbox’s behalf to provide, improve, protect or promote its services; individual company role not specified
Applies to: Dropbox personal accounts — general privacy disclosure.
When this applies
- The FAQ applies to all Dropbox users and presents a shared list of trusted third parties across Dropbox services.
- The source does not identify which personal plan, feature or individual activity uses this company.
- A selected name in this general disclosure does not establish that every user’s files or other data reach that company.
What remains unclear
- No per-company data categories, processing country or specific task are provided by this list.
- Exact disclosed legal label retained; no corporate or product equivalence is assumed.
Data, location and review details
- Data categories
- Personal information
- Locations
- No specific processing location established for this connection.
- Jurisdiction
- No narrower jurisdiction recorded for this claim.
- Where in the source
- Section 5, trusted third parties list and preceding on-behalf paragraph
- Source retrieved
- Document updated
- Claim independently reviewed
- · Agent review
Source: Dropbox Privacy Policy FAQ — trusted third parties · Reviewed
Account scope reviewed .
- Dropbox Privacy Policy currently effective May 30, 2025
- Dropbox Privacy Policy FAQ — trusted third parties
Sources behind this explanation
- Dropbox Privacy Policy currently effective May 30, 2025
Source retrieved · Document updated · Effective
- Dropbox Privacy Policy FAQ — trusted third parties
Source retrieved · Document updated · Latest connection review
Retrieval records when a source was opened. Review records when a particular claim was independently checked. Neither date guarantees that a source has stayed unchanged.
Keep exploring with the limits in view
Opening another company shows its own documented relationships. Two connected disclosures do not automatically establish one route for your data.